Here at the Hydroponics Outlet we are committed to providing you with first-rate customer service and ensuring your complete satisfaction on every order!

• We offer a 30 Day Money Back Guarantee on new, unused, and undamaged items, (excluding any nutrients, liquids, gels, or special order items). Nutrients, liquids, gels, and special order items are non-returnable. During the 30 day return period, you may  exchange or return your item(s) for a complete refund (less shipping and handling.) 

• We will accept returns up to 30 days from the date  your order is delivered. Returned merchandise must be undamaged, in its original packaging, and accompanied with your original sales receipt. If your item was damaged in transit, please see "Items That Arrive Damaged" under our Shipping Policy.

• Customer agrees to pay all shipping charges associated with the  exchange or return of the item(s) and to accept all risk of loss for the return items during shipment. Customer also agrees that all returned items will be 100% complete, undamaged, and unused. All the original packaging materials, manuals and other accessories provided by the manufacturer must be intact. The Hydroponics Outlet reserves the right to reject the entire return if the above conditions are not met.

How to Return or exchange items:

• Log in on your www.hydroponicsoutlet.com account using the username and password you chose when you placed the original order.
  
  
• Click “Order History” then “Details”
  
  
• Select the item(s) you wish to return. Check the box next to that item.
  
  
• Enter all required information as indicated. Be as detailed as possible regarding the reason you wish to return the item and state the condition.  
  
  
• Within 1-2 business days, one of our representatives will be in contact via email with an RMA number.

• You may also email us at customerservice@hydroponicsoutlet.com or use the "Live Chat" button at the top of the page to retrive an RMA number. Only with an RMA number, will we accept any returns or exchanges. Please write this number in big letters on the outside of the shipping box to avoid having it sent back to you unopened. We will not accept any returns that do not have an RMA number written on the outside of the package.
  

• All returned or exchanged items must be reported, and sent back to us within the 30-day money back guarantee period. This period starts from the day you receive your order. Refunds will be given via the same method that they were  originally paid for (less shipping and handling.) Once we receive your return, please allow us 5 to 7 business days to process the exchange or if a return; to issue you a refund.