All orders are shipped and discreetly packaged under "H Outlet".
We ship all our packages Monday - Friday through FedEx. FedEx picks up and delivers all packages Monday through Friday only (except holidays). If you place an order on a Friday, your order will not be processed until that following Monday. We usually ship all our orders within 1 to 2 business days of receiving the order. Although most orders are processed and shipped the same day or the next day, it may take longer if we are temporarily out of stock on certain items. If an item in your order is out of stock, we will try to contact you as soon as possible. We will tell you when the item will be available and give you the choice of waiting until the item becomes available to ship, removing the item from your order, or having your order shipped in two separate shipments. We will do everything we can to ensure that you receive your order as soon as possible.
Note: We try our best to get same day orders processed if the order arrives in time for processing. However, when selecting 2nd Day, Express, or Overnight shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted.
INTERNATIONAL CUSTOMERS:
We are sorry to inform our international customers that due to the current overwhelming amount of credit card fraud we are no longer shipping any international orders! All orders must be shipped within the U.S.
Items that Arrive Damaged:
Please inspect your package upon arrival! If you find that your item(s) were damaged during shipping please refuse the package(s) and send it back with your FedEx driver. After you have refused the package(s), call us at (408)848-0884 to inform us of the situation and we will be happy to help rush the matter and get you a replacement item(s) ASAP. If you are not home to inspect and refuse your package, please call us as soon as you find the damages in question. Again, please try to inspect your package(s) upon arrival, we cannot stress this enough! You have 24 hrs from the time your package is delivered to call us and report a damaged claim on your package(s). We cannot issue you a replacement on any item(s) that is not reported within the first 24 hours of delivery. Please keep this in mind when receiving any packages from the Hydroponics Outlet.
